Refund policy

Innately You™ Elegance — Return & Refund Policy

Last updated: May 11, 2026

At Innately You™ Elegance, we want you to feel confident and beautiful in every piece you choose. If something isn’t quite right, eligible items may be returned for a refund under the guidelines below.

Eligibility for Returns (U.S. Orders Only)

At this time, only orders shipped within the United States are eligible for return. Orders shipped outside the U.S. are not eligible for return or refund.

To qualify for a return:

Items must be unworn, unwashed, and unused
Items must have all original tags attached
Items must be returned in the original clear garment packaging with the SKU label
Return requests must be initiated within 7 days of the delivery date
Returned items must be shipped back within 7 days of submitting the return request

If your order arrived in multiple packages, the return window begins on the delivery date of the final package.

Final Sale Items (Non‑Returnable)

For hygiene and safety reasons, the following category is final sale:

Jewelry

Jewelry cannot be returned, refunded, or exchanged.

Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, you may return the eligible item for a refund and place a new order.

Return Shipping Costs

Return shipping is the customer’s responsibility, unless the item arrived damaged or incorrect.
Original shipping and handling fees are non‑refundable.

Condition Requirements & Restocking Fees

Items returned without meeting the eligibility criteria may:

incur a 20% restocking fee, or
be declined entirely

We reserve the right to refuse returns that do not meet our return standards.

Refund Processing Time

Once your return is received by our fulfillment team, please allow 5–7 business days for processing. You will receive an email confirmation once your refund has been completed.

Refunds are issued to the original form of payment.