Shipping policy

Last updated: May 11, 2026

This shipping policy applies to, Innately You™ Elegance.

At Innately You™ Elegance, every order is prepared and shipped with care through our trusted fulfillment partners. The details below outline how shipping works for our boutique and what you can expect when placing an order.


Shipping Destinations

We currently ship to:

  • all U.S. states

  • U.S. territories (including P.O. Boxes and APO/FPO military addresses)

  • select international destinations

If an item cannot ship to your location, it will not be available at checkout.


Processing Times

Processing times vary depending on product location:

  • U.S.‑based items: typically ship within 2–5 business days

  • International/overseas items: typically ship within 5–10 business days

Processing begins once your order is confirmed.


Shipping Times

Shipping times depend on the product’s origin and your destination:

U.S. Orders

  • Standard delivery: 2–5 business days for most items

  • Some items may take 5–10 business days depending on warehouse location

International Orders

  • Standard delivery: typically 5–16 business days, depending on the country

  • Some destinations may require additional time due to customs or local carrier processing

These are estimated timeframes and may vary during peak seasons or due to carrier delays.


Shipping Rates

Shipping rates are calculated at checkout based on:

  • total order weight

  • destination

  • product origin (U.S. or overseas)

This ensures accurate, real‑time pricing for every order.


Split Shipments

Your order may arrive in multiple packages depending on:

  • item availability

  • warehouse location

  • product type

Each package will have its own tracking number.


Tracking Information

Once your order ships, you will receive tracking details by email. Tracking may take up to 48 hours to update after the carrier receives the package.


Expedited & Overnight Shipping

At this time, expedited and overnight shipping are not available.


Customs, Duties & Import Taxes

For international orders:

  • customs fees, duties, or import taxes may apply

  • these charges are the responsibility of the customer

  • fees vary by country and are not controlled by Innately You™ Elegance

Orders valued over $800 USD per person per day may incur additional import taxes under U.S. law.


Incorrect Address Policy

Please ensure your shipping address is accurate at checkout. We are not responsible for:

  • delays due to incorrect or incomplete addresses

  • packages delivered to the wrong address entered by the customer

If a package is returned due to an incorrect address, reshipping fees may apply.


Lost, Delayed, or Stolen Packages

Once an order is marked Delivered by the carrier, it is considered successfully delivered.

If your package is:

  • delayed

  • lost in transit

  • marked delivered but not received

Please contact us at shop@innatelyyou.co and we will assist you in opening a carrier investigation.


Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:

  • your order number

  • photos of the item

  • photos of the packaging

We will assist you promptly.


International Returns

At this time, international orders are not eligible for return. Only U.S. orders qualify for return under our Return & Refund Policy.


Questions?

We’re here to help. Contact us anytime at shop@innatelyyou.co.